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Super 8 by Wyndham Louisville Airport complaints

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4800 Preston Highway
Louisville, KY 40213-2226 | Get Directions

(502) 632-9574

https://www.wyndhamhotels.com/...

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Total Amount in Dispute:
$271.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Super 8 by Wyndham Louisville Airport closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Super 8 by Wyndham Louisville Airport

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9/24/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $126.98 Amount Settled: $0.00

Customer Complaint

8/26/2024

I'm filling a complaint against the Super 8 Hotel located at 4800 Preston Highway. I booked a room for over night stay 08/23/2024 checkout 08/24/2024 I paid $66.98 for the room with my visa debit card and I also paid a cash deposit in the amount of $60 in which I do have the receipt. I was given keys to room 217 however; I was transferred to another room do to the fact the television wasn't working. I was transferred to room 229 however; I had roaches in my room. I took pictures and showed them to the front desk clerk and the manager I asked for a refund and they refused to refund my money, please if someone can help me and if something could be done about this. Please contact me. Thank you Resolution Sought Refund please.

Company Response

9/12/2024

We agree that guest stayed with us on 8/23/24 and checked out on 8/24/24. Also, during her stay she was moved from room number 217 to 229 for some signal issues in Television. First of all, the hotel doesn't have any control over the bad signal of television, it's a machinery that can stop working any time. To make here comfortable we switched her room that had all amenities. Secondly, the reservation the guest made is throught a third party price which was not only non-refundable but also hotel only receive $50.31 out of that. On the top of that the guest did have damage to the room. She torn the bed shett, cover and blanket. So, as per the hotel policy her depsit was forefeited. Also, despite the fact the reception is open the entire night, 24x7. She only complained about the bugs at the time of check out. She was disrespectful towards the staff. She already used her reservation and also damaged the hotel property. So we deny any claim.

9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $143.62 Amount Settled: $0.00

Customer Complaint

8/18/2023

The motel have bed bugs prostitution and meth heads.. my kids got bitten . It took a month to get my money back. Resolution Sought Close down till the bed bugs is gone..

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