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Super 8 Sioux Falls complaints

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2616 East 10th Street
Sioux Falls, SD 57103-2003 | Get Directions

(605) 338-8881

https://www.super8siouxfalls.c...

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Total Amount in Dispute:
$700.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Super 8 Sioux Falls closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Super 8 Sioux Falls

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2/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $700.00 Amount Settled: $0.00

Customer Complaint

1/9/2024

We checked into room my spouse had a BM and we left Upon coming back to the room the manager was cleaning and was anger blaming us for it .the toilet was continuously running. we were told we could not get a different room. they were not filled. we also was told we could no longer stay again. They told me if I left I could not get my money back .I have given this hotel a lot of business. This ruined visiting my 80 yr old mother .she is very ill and may have to drive in bad weather .this concerns me .and puts my safety and my mom's safety at risk .this is no way to treat any customer..the manager made the room un fit to stay in the room by leaving a plunger used all the towels and through them in the tub floor wet . Resolution Sought I want my money back and to be paid for our mileage back home and 2 nights free at another location. the milage will be x 4 due to I have to drive my spouse back to home town and come back in bad weather .our safety is at risk and my mothers health .I want to be compensated to the fullest plz

Company Response

1/17/2024

Company states: This guest checked in, and the toilet over flooded in her room. I was not here during this incident. She told my front desk staff that she was leaving and going to a different hotel. Her complaint states she left the hotel, but she did not. In fact, she stayed 2 1/2 hours past the check out time because she wanted to swim and use the hot tub and when my staff called to inquire if this was acceptable, i authorized it. The next day, my staff called me about this room. I agreed to issue the customer a full refund on January 7th.

Customer Rebuttal

1/30/2024

I have pictures. Itt was horrible how we were treated we checked in my boyfriend used the bathroom then we left came back and the man from the front desk was in the bathroom mopping up water .said it was our fault & we could not use the toilet and could not give us a different room and if we chose to leave we would not get our money back come to find out they had other rooms available ! We also were told we were not welcome back .also I found out there was a message put in by previous guest that the toilet was plugged but the maintenance man did not receive it .there was a snow storm and we were 2 hrs away from home and was visiting my sick mother .I sat in the car for 3 hrs in the cold. He went to the front desk and had to BEG TO STAY THERE ! The man that cleaned left the plunger in the bathroom used all our towels and threw them in the tub there was water everywhere disgusting I WANT 3 NIGHTS FREE FOR AND THE SWEET ! THE EMBARRASSMENT AND THE TIME OF 3 HRS IN THE CAR FREEZING AND NOT BEING ABLE TO USE THE TOILET OR THE SHOWER WHEN THEY HAD ANOTHER ROOM AVAILABLE & THE WAY WE WERE TREATED ! WAS HORRIBLE TO SAY THE LEAST .PLUS THEY WERE PUTTING US AND MY MOTHER AT RISK OF BLIZZARD

Company Final Response

2/2/2024

This has already been resolved at check out. she was given a full refund for the stay and allowed 2 1/2 hours past check out to use pool and hot tub. there will be no more given. she has been compensated thank you.

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