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Super Auto Sales LLC complaints

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8578 US 401 North
Fuquay-Varina, NC 27526 | Get Directions

(919) 276-8698

http://www.superautonc.com

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Super Auto Sales LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Super Auto Sales LLC

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1/9/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

12/14/2022

I get ssi. I got my last settlement. I went to this dealer to get a car. I paid 4000.00 down. Hade to buy new wipers all around. New battery 6 months later check engine light comes on. I go to get an oil change. They ask me where my drive shaft was. I don't have any clue. I contact they guy told him to find me another car this one is about to brake down. He said no, i still owe on it. It should have never passed inspection. I got total amount of repairs is 5000.00. A lot is going to brake down soon. I had to buy whole new widow wiper for this car. I do not have the money to repair it they sre frauds putting bad cars on the road. Bad inspection. Resolution Sought They fix it or replace it. I'm out ,5000.00.

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