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Super Car Guys complaints

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114 North West Street
Wichita, KS 67203 | Get Directions

(316) 974-3137

http://www.supercarguys.com

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Total Amount in Dispute:
$28,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Super Car Guys closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Super Car Guys

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1/23/2024

RESPONSE: Complaint was not answered Amount in Dispute: $27,000.00 Amount Settled: $0.00

Customer Complaint

12/28/2023

The business started off by running my credit without my permission. They lied and deceived me on serial occasions. Starting with telling me they would get me a years free gas and no payments until the beginning of 2024. I got a msg on 12-24-23 saying my payment was now 8 days late when it wasn't supposed to been due until 1-16-24. The warranty guy called me after I declined adding their extra warranty to my loan amount 3 times and cussed me out, told me not to come crying back to them when my transmission went out and hung up the phone on me when i would not give him an explanation of why I didn't want their warranty. I called the supervisor who's name is Ryan and he stood up for the guy saying that he's just passionate about his job. They had added an extra almost 13,000 dollars anyway without my permission and me telling them no 3 times. I got denied by the first credit company because they added the extra warranties anyway, which added extra APR to my loan. They trapped me in a car that I didn't even want in the first place because it didn't have enough seating for my future family plans and told me that my research was all a joke and I was wrong because I could not find the vehicle I wanted with that many seats. They all around lied to me several times, deceived me, treated me poorly by yelling at me and hanging up phones on me. Myself and my husband had to miss work to go over and redo paperwork several times because they added in exactly what we told them we didn't wan Resolution Sought I would like a full refund for the car that I bought as the car is not running correctly and it is not what I wanted in the first place. I also believe that the company should be shut down for selling people junk cars and stealing their money.

8/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,200.00 Amount Settled: $0.00

Customer Complaint

7/17/2023

My girlfriend and I bought 2 vehicles from super car guys of s Broadway. One of the being a 2017 Acura TLX. 3 weeks after purchasing it the motor locked up. It has been 3 months now and we still don't have our car back. Its not even being worked on. We had a great warranty. Warranty covered a new motor. They have transferred our car to Subaru of Wichita because they said they had more techs there and they can get on it faster. They have had a 8 weeks and said it's next in line. I called 2 weeks ago and it was next in line. I call everyday to check on the status and nobody will call me back or respond to my phone calls. My main concern is we bought a vehicle because we needed one. They won't even give us a loaner car and it's costing us around 1200 so far in rental cars. Resolution Sought Fix our car, give us a loaner car till they get around to fixing our car.

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