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Super Fun Bike complaints

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14261 Proctor Avenue Unit C
La Pue, CA 91746 | Get Directions

http://www.superfunebike.com

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Total Amount in Dispute:
$28.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Super Fun Bike closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Super Fun Bike

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1/9/2024

RESPONSE: Complaint was not answered Amount in Dispute: $28.00 Amount Settled: $0.00

Customer Complaint

12/14/2023

I have bought a scooter from this company and reached out to this company in regards to the straight pipe neck of this scooter that broke causing me to wreck that should be covered under warranty however they want me to pay for the replacement of the part and wear this part Has Broken is in and around a potential manufacturer defect Resolution Sought Replacement of part or whole scooter

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