Find a reputable business?

Complaints and Resolutions

Super Wash, Inc. complaints

Read Complaints File Complaint View Full Report

7343 Roosevelt Road
Forest Park, IL 60130-2470 | Get Directions

(708) 771-2945

http://www.superwash.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$25.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Super Wash, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Super Wash, Inc.

Sort by

6/26/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

4/25/2022

I arrived at 5 pm on Saturday April 23 I use the stall 3 closest to building the machine you swipe your credit card it charges 3.50 cents for a wash there is a button to extend time by 25 it allowed me to extend time for up to a dollar the problem is it won't go past that making it so u have to pay additional 3.50 to extend further I did not swipe a 3thrd time I already payed 20 so far for carwash and my car is still dirty when it dried I wasn't able to finish my carwash this place has been getting shader as the years pass iv lost my money to the machine with out refund they refused to give refunds this I place is shady and needs to be looked into Resolution Sought Just want my money or a proper car wash then I'll never come back because this is ridiculous

Company Response

6/9/2022

The location is Forest Park- which is not provided with customer complaint. I tracked this thrus the phone number. Forest Park is no longer affiliated with Super Wash. Please have him contact Bill McKenzie at 708-609-0411 He is an owner.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile