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Superior Auto complaints

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335 North Main Street
Bryan, OH 43506 | Get Directions

(419) 633-0750

http://superior-auto.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Superior Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Superior Auto

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6/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/24/2023

Second vehicle I had purchased through this company. I have currently a 2013 Chevy equinox LT and they have me in such negative equity charging me $15 almost $16 thousand dollars to pay off the loan when I'm reality it is only worth $4,800 to $6,000. I had a 2015 GMC Terrain SLE-1 through them last year and the timing chain blew and the accelerator got stuck and I ended up getting in a single vehicle accident. I have been contacting the SAC Finance company and have not heard a word back. Their vehicles have been under water. My equinox just blew a rod into the motor block and it's going to cost me $5,000 out of pocket. They have been back and forth on helping me and now they are telling me that I am stuck with the car after telling me they would come get it. This business needs shut down. Resolution Sought Shut this business down. They sell over priced vehicles and vehicles that have been previously under water or otherwise damaged.

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