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Superior Auto complaints

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1351 North Morton Street
Franklin, IN 46131 | Get Directions

(317) 668-0500

http://www.superior-auto.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Superior Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Superior Auto

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12/25/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/29/2023

My car payment is due on Fridays they call me right after they open to remind me it's due, I couldn't pay it this Friday November 25 and they called me Saturday morning when they opened I was already at work which is a retail store and was very busy so I couldn't answer so I texted them to let them know I will have my payment on Monday while I was working they repoed the car I found out when I went to leave. I believe that is very poor business to repo that fast especially when they always get my payments. Resolution Sought For them to be more lenient and give at least a couple more days for a payment

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