Find a reputable business?

Complaints and Resolutions

Superior Auto, Inc. complaints

Read Complaints File Complaint View Full Report

1630 East Tipton Street
Seymour, IN 47274 | Get Directions

(812) 522-1090

https://www.superior-auto.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Superior Auto, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Superior Auto, Inc.

Sort by

4/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,600.00 Amount Settled: $0.00

Customer Complaint

3/10/2022

I paid on my car for a year straight 6 hours after missing a payment they came and towed my vehicle they refuse to give my car even after I was going to make a payment I explained to them that my paycheck was messed up and my boss even talk to them about it to no avail my car also had aftermarket tires and rims that I purchased for $1,600 from RNR Tire and they refused to give me my rims and tires even though I have the original rims and tires that go to the car they do not answer my phone when I do try to call them I have to call them from a different number and they will not talk to me about anything they informed me that I could not have my tires back that they would be selling them at an auction the company that I bought the tires from threaten me with pressing charges because Superior Auto refuse to give them back Resolution Sought I would like my rims and tires and personal property

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile