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Superior Car Credit complaints

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1404 West Galena Avenue
Freeport, IL 61032 | Get Directions

(815) 235-7799

http://www.superiorcarsonline....

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Total Amount in Dispute:
$10,694.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Superior Car Credit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Superior Car Credit

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11/22/2021

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $10,694.00 Amount Settled: $0.00

Customer Complaint

11/8/2021

I have been paying this company auto pay out of my account since I started my loan have not missed a payment. I car engine and transmission was very unsafe for travel. Also my payments were not being updated to all credit bureaus until last month which the balance is inaccurate stating I have already covered 7100.00 in payments to a 10,694.00 balance on my credit it shows I owe another 6100.00 which this loan was an upside down loan. Resolution Sought I will like to sue and clear my name and credit with this company and want a refund on the damage car I was sold

Company Response

11/9/2021

In reviewing Mr. Barrett's complaint, it encompasses two separate businesses. To clarify, Superior Car Credit (SCC) in DeKalb Illinois sold Mr. Barrett a vehicle. Mr. Barrett signed a Retail Installment Contract and Security Agreement and obtained financing, for his vehicle, through Drive Now Acceptance LLC (DNAC). Responses below are from each company accordingly. This complaint came in against Superior Car Credit located in Freeport, IL, which is confusing as Mr. Barrett did not purchase a vehicle at that location. I have confirmed with the General Manager and the Service Manager in Freeport, there has been no contact with Mr. Barrett or has his vehicle ever been in their service department. I then contacted the General Manager and Service Manager for Superior Car Credit in Dekalb, both have confirmed that they have had no contact with Mr. Barrett nor do they show any record of the vehicle being brought in for service work. Mr. Barrett claims that the engine and transmission had issues. Mr. Barrett has now been driving this vehicle for over 20 months and we have no documented issues. Additionally, Mr. Barrett purchased a Service Agreement for 20 months or 20,000 miles, which would have covered those issues. DNAC reports to the Trans Union credit reporting agency. We have reported monthly all payments on time. We report once per month. Any payments made resulting in balance reduction, between updates, will not reflect until the following month. We are neither required nor obligated to report to multiple credit reporting agencies. Mr. Barrett is not factoring in any of the finance charges into his payment calculations. Finance charges do not decrease principle balance owed.

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