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Superior Lube, Tune & Brakes, Inc. complaints

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1189 East Lynwood Drive
San Bernardino, CA 92404 | Get Directions

(909) 883-8229

http://www.superiorlubeandtune...

Monday through Saturday:
7:30am to 5:30pm

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Superior Lube, Tune & Brakes, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Superior Lube, Tune & Brakes, Inc.

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3/5/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

1/27/2026

I took my car in over 2 months ago for repairs, I showed them the invoice from the diagnostic I had done at Moss Brothers, once he saw that, he wanted to charge me more stating that the diagnostic they ran showed it was my tranmission. Moss Brothers never stated it was my transmission. The center console is what needs replacement. They still have my vehicle and are bringing up additional issues. We had discussed a wire harness when I dropped the car off, but now he is stating I never mentioned it. He wanted money up front of $1500, which I paid, I was going to pay an additional $300, but he told me to hold off on payment. I have been missing work due to not having my vehicle. They stated there was a delay on the repair due to personal issues, so I was patient, but I have been having to rent cars. Now he is stating there is an issue with my raditor hose, which was not an issue before. I had it serviced that prior to taking it in. Resolution Sought To get my vehicle repaired and returned to me as promised.

Company Response

2/11/2026

In response to complaint vehicle was towed in stuck in park gear.Upon intial diagnosis we extracted transmission faault codes.Advised customer transmission could be faulty.We collected 1500.00 deposit for transmission.Total estimate 2500.00.Upon furthur diagnosis we found battery acid on transmission electrical harness.After that repair found transmission is ok. After repairing center console and shifter replacement and air cond module replcement vehicle was able to shift properly and vehicle runs excellent.The only problem we have now is odometer light flickers.We are trying our best to correct this problem.I understand her frustration but trying to correct this last issue.We are not charging this customer any other monies other what we have on deposit.As a matter of fact we are losing money but we just want to make her happy.I will contact her with new update.Best regards.

Customer Rebuttal

2/20/2026

Still waiting on call and my car to be returned, he mentioned my vehicle would not pass smog, it passed last time I went for a smog. This has been over 3 months I have been dealing with the excuses from the shop.

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