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Superior Nissan complaints

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3372 North College Avenue
Springdale, AR 72703 | Get Directions

(479) 442-4251

http://www.superiornissannwa.c...

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Total Amount in Dispute:
$13,126.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Superior Nissan closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Superior Nissan

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3/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $13,126.00 Amount Settled: $0.00

Customer Complaint

2/23/2022

I bought a kia soul from superior Nissan and paid cash for it. They gave me a duplicate title and I cannot put tags on my car or pay taxes on it until they produce a good title for this car. I purchased the car over four months ago and I still haven't gotten a title. Now they wont return my phone calls or anything Resolution Sought Either produce a title here very soon or allow me my money back on the car

Company Response

2/28/2022

Per Consumer: The company contacted me to tell me they have my title all of a sudden. I have the title but cannot get to revenue office to check to see I'd its valid this time until tuesday march 1st. They also begged me to take down my review. They called me 4 days in a row and each day they begged me to take it down.

Customer Rebuttal

3/3/2022

My complaint stands until they pay the state titling fees of 75.00 for being 3 months late registering the vehicle. Please note that the company failed to provide me with information on the titling of this car and they are also responsible for these late fees I incurred over the past three months. I had to call and remind them to send my temp tags every month. They did not treat a cash paying customer very well.

Company Final Response

3/8/2022

Per Consumer: I have received the check to cover the fees so I can now say I am happy that it is finally over now.

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