Complaints for Superior Powersports in City of Industry, CA

17435 Gale Avenue Unit A
City of Industry, CA 91748 | Get Directions

(888) 358-2887

http://www.superiorpowersports...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege products are defective or malfunction shortly after delivery difficulty obtaining technical support and getting units repaired replaced or returned and dissatisfaction with lack of customer service. In some cases products are damaged in transit and complainants allege difficulty obtaining replacements. Other complainants allege refund issues or problems cancelling orders. ~~Company generally responds to complaints by arranging for product to be returned for repair or replacement sending replacement parts offering to review pictures of damages to determine how to address customer issues In other cases company issues refunds cancels orders and makes repairs.

Complaint Closing Statistics

0 complaints against Superior Powersports closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Superior Powersports complaints