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SuperLodge complaints

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633 White Horse Pike
Absecon, NJ 08201-2301 | Get Directions

(609) 641-0085

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Total Amount in Dispute:
$46.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against SuperLodge closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against SuperLodge

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4/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $46.41 Amount Settled: $0.00

Customer Complaint

3/12/2024

Hotel Owner and housekeeper manager was extremely rude and aggressive because I needed more time to check out of the room. It was past 11:00 granted. Check out time, but rule of thumb and hotel business the hotel manger would give the guest at a half hour and so to get there belongings out. And then even worse the housekeeper manager said, " i don't care about your situation." After finishing packing my things and discussing the check out in the front desk where this argument occurred. I just think it's beneath any employee to treat a guest this way. Unacceptable. And the best course of action is that they should be reprimanded. Resolution Sought Refund the $46.41 for previous booking I request to have cancelled because the hotel owner was belligerent and rude. And I didn't feel safe rooming at that particular hotel. The housekeeper manager was extremely aggressive, and disrespectful.

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