Complaints for Supply Support Network, Inc. in Los Angeles, CA

P.O. Box 93503
Los Angeles, CA 90093 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive selling practices. Customers the company misrepresents their identity when making solicitation calls, ships unordered merchandise, and charges prices far in excess of industry standards. Some customers complain the company initially makes calls to acquire information such as names of employees, and make and model of copier. Using this information, telemarketers imply they are the regular suppliers, and misrepresent to employees that prices will be increasing, or warn of impending shortages to persuade employees to authorize deliveries. Complainants allege the company ships toner cartridges, billing them for as much as $600 per cartridge, when they receive free toner from their regular supplier. In some cases, businesses complain they are unable to obtain a call tag for returning the merchandise.

The company responds to most complaints by insisting the delivery was authorized, crediting accounts, providing call tags for picking up merchandise, or by agreeing to remove the business from their customer list.

Complaint Closing Statistics

0 complaints against Supply Support Network, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Supply Support Network, Inc. complaints