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SureMed complaints

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PO Box 803475
Allentown , PA 18109 | Get Directions

(855) 787-3633

http://suremed.com

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SureMed closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SureMed

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7/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

6/16/2021

Trying to cancel insurance. I have insurance with my employer. Trying to cancel. Every time I call it get hung up on Resolution Sought Cancel insurance policy

Company Response

7/6/2021

We have completed our investigation into Ms. Stevens' complaint and were able to determine that her Ambetter ACA plan and separate SureMed Association Membership were both cancelled. The Ambetter ACA plan was cancelled on June 15, 2021. Unfortunately, independent agent William Millman was ill during this period resulting in several hospital trips and an inability to work during this time. When Ms. Stevens attempted to contact the independent agent, her calls would have been directed to voicemail or she could have remained on the line and would have been redirected for further assistance. Our records indicate Ms. Stevens did not remain on the phone line to be transferred to a new agent. Our records also indicate Ms. Stevens was never hung up on. On June 18, 2021, when independent agent William Millman was able to respond to Ms. Stevens communications, he informed Ms. Stevens that her Ambetter ACA plan and separate SureMed Association Membership were both cancelled. Ms. Stevens contacted SureMed directly on June 16, 2021, to cancel her SureMed Association Membership and again on June 17, 2021 requesting a cancellation of the membership which was then subsequently cancelled. Sincerely, Compliance Team

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