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Surfside Services complaints

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8108 St. Jude Circle South
Mobile, AL 36695 | Get Directions

(251) 338-9254

https://surfside.services/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Surfside Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Surfside Services

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7/1/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/5/2024

I called Surfside to look at my AC.. they told me that I needed a new AC.. so I got financed, and bought a new Trane unit.. for 10,000... thats been two months ago.. my unit has went out 8 times in this 2 month period.. it leaked through my ceiling, back behind my cabinets and through my electrical.. they said my AC was going out because my drain lines were not draining properly.. they came out each time, but would only get it going for 2 weeks before it went out again.. they came out to fix the water damage.. however they came over a month later.. they said because everything was dry it was not damaged.. they sprayed mold killer on the area and spray painted it white to hide it.. told me if they had to pull out my cabinets, they would never look the same... air kept going out every week or so during this time.. the owner kept coming out and would blow out my lines.. he finally agreed to replace my drain lines...now instead of going through my existing lines, they have drilled a hole at the top of the vinyl outside of my house and has the line coming all the way down the outside of my house.. it looks cheap and crappy... they told me that was a courtesy, that I should have had to pay for that.. that I should be happy.. well I'm not.. and now I have a huge eye sore, and holes all through out my home.. Resolution Sought The business should have to fix the water damaged areas.. and now replace my vinyl outside and fill in the holes they made in my brick by installing the pipe outside of my home.. and use the existing drain line area.. not make a huge eye sore outside of my home with holes... I feel like my AC was not installed properly to begin with.. and somebody needs to evaluate their work..

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