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SURGE Staffing complaints

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1106 South Gilmer Avenue
Lanett, AL 36863 | Get Directions

(334) 234-2010

https://surgestaffing.com/loca...

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Total Amount in Dispute:
$110.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SURGE Staffing closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SURGE Staffing

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11/24/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $110.00 Amount Settled: $0.00

Customer Complaint

10/11/2021

I worked one day for them at Auburn University and I couldn't keep job because it didn't fit what I was looking for. I also showed up 25 miles from home too early ,at 6:00 am which I was instructed by a work order from surge.but when I get there they informed me I wasn't suppose to be there until 9 and they said I would be paid 4 hours for showing up. I left returned at 9 am central time and worked six hours and they got amnesia and don't want to pay me .the location supervisor even guided me to the building over the phone and through texts that I still have. Resolution Sought I want to be paid, I just want them to put my money on my pay card by law I'm entitled to it. Even if I only worked 1hour.

Company Response

11/12/2021

Company states; Please be advised that the consumer was paid for the 6 hours she worked. So therefore, this matter has been resolved.

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