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Surprise.com, Inc. complaints

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PO Box 1660
Raleigh, NC 27602 | Get Directions

(888) 858-7373

http://www.surprise.com

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Total Amount in Dispute:
$210.00

Total Amount Settled:
$0.00

Complaint Experience

33%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

3 complaints against Surprise.com, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

3 complaints against Surprise.com, Inc.

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5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

An unauthorized payment was made on my card account. I never subscribed to this service and once the payment came off my card the office called surprise.com, emailed them multiple times and calling with no answer to multiple numbers they have on file. A young lady then text my phone and said she was closing my account, but I had to give her my last 4 digits of my card and email address and name. I didn't. Resolution Sought Immediate refund.

5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $99.99 Amount Settled: $0.00

Customer Complaint

4/14/2022

I had realized $99.99 had been taken out of my account from surprise.com without authorization from me on March 28th. I've contacted customer support to get my refund back. I talked to a customer support person to get the ball rolling on March 29th the customer support person said she got it rolling and it would be 7-10 business days. I tried to contact surprise.com for two days Monday of this week and Tuesday (10 business days later). Then today I get a text message from a person named Shannon and the texts as follows: Hi, this is Shannon from Surprise returning your voicemail message. Could you please let me know your name, the last 4 digits of the card, and the email address you used to register with the app? As soon as I've received that, I'll make sure your cancellation is processed ASAP. Resolution Sought Give me a refund for a service I didn't authorize

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