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Survey Sampling International, LLC complaints

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6 Research Drive
Shelton , CT 06484 | Get Directions

(203) 567-7200

https://www.quickthoughtsapp.c...

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Survey Sampling International, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Survey Sampling International, LLC

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12/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $39.70 Amount Settled: $0.00

Customer Complaint

11/29/2021

I opened an account on Quick Thoughts and everything was going fine. The first time I cashed out my account, but as I received more funds the surveys began to dwindle and I went to cash out, I was locked out. I followed the directions, but the only thing I can think of is that when I answered questions on my gender and sexuality was what was causing me to be blocked. I was kicked out of certain surveys once I choose my preferred gender and sexuality. I have tried to send messages to the company but was sent a general email back. Resolution Sought I would like my account reopened at this time.

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