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Survive! Knives complaints

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345 East Water Street
Gettysburg, PA 17325 | Get Directions

(208) 783-0899

http://surviveknives.com

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Total Amount in Dispute:
$270.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Survive! Knives closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Survive! Knives

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7/6/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $270.00 Amount Settled: $0.00

Customer Complaint

6/7/2023

I ordered a knife from this company, September 12, 2022. They listed production time as "within 90 days". (I have emails and receipts). It has been nearly 9 months (June 1, 2023). I have written numerous emails and texts to either receive my knife or get a refund of my money. There has either been no direct response or poor excuses to my prompts. Resolution Sought I would either like to receive my knife or get a full refund of my money so I can take my business elsewhere.

Company Response

6/24/2023

We've posted several video updates about how there were catastrophic damages to the first production run of blades, right at the end of the production process. Replacements are finishing up now and will be shipping out within the next few weeks. We are a very small team and I am trying to balance between answering messages and actually fulfilling orders, so some messages have been missed. We would love to hire someone to help with customer service but that is easier said than done.

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