Sutter House Best Western reviews

I been embarrassed from my friend

I booked hotel through best western by using points and at check in time they didn't said that I can't stay or anything els they took my I'd and security deposit and gave me room keys after putting my stuff in the room I went out to get food and as soon I enter to office to use elevator the front desk lady showed her partial behavior I went to my room and then I noticed that the room is not cleaned as it spouse to I showed to cleaning lady and she was shocked by seeing the room situation and even she asked me to change the room but I asked new bedsheet and garbage bag so I can do by myself after one hour my friend came to visit and he asked front desk about me the front desk lady told him lot of stories about me that i m a bad guy why he came to visit he should leave and she said how I can come to the hotel and room and lot of things then my friend asked me why I here and what I did wrong and do I m a bad guy ? Then the lady called me and. Told me to leave the hotel I didn't say anything and leave the hotel right away then I called the best westent to complaint but the hotel denied about everything and told I was lying no one said anything to me or my friend and I been advised by best westent to go back to hotel and stay my room even I don't want to do but I had no choice so after done my things I went back but as soon I entered same thing happen the refused to let me go to my hotel room even I asked to rerun my points back they didn't and I email but no answer