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Sutton Bank complaints

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1 South Main Street
Attica, OH 44807 | Get Directions

(800) 422-3641

http://www.suttonbank.com

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Total Amount in Dispute:
$23,188.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Sutton Bank closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Sutton Bank

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1/14/2026

RESPONSE: Complaint was not answered Amount in Dispute: $23,000.00 Amount Settled: $0.00

Customer Complaint

12/19/2025

Sutton bank continues hit my Amex account illegal, Check written and deposit.e check. My id theft. Person illegally fake id to open Sutton bank via Cash App. Both bank not responding well to my. Amex. Check fraud deposit. Or e check. Investigation due Sutton bank. Person is doing hacking. Name Jason chamberlain. Id theft , social security hack , driver lic and Different name , bank fraud. This person located operated New Jersey 07083 to continued hits my banking as well threat. Resolution Sought Sutton bank strictly. Investigated. Big about if check. Bounce decline or deny with Amex. Account 6585/8585 Ref alert. Because not reply. case is open fdic. Or FBI.

5/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $104.00 Amount Settled: $0.00

Customer Complaint

4/14/2025

This is regarding this bank keeping my refunds .that temu refund my back to me Resolution Sought Give me back my money

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