Find a reputable business?

Complaints and Resolutions

SUZU PC and Web, Inc. complaints

Read Complaints File Complaint View Full Report

3575 Boulder Park Drive SW
Atlanta, GA 30331-1805 | Get Directions

(404) 694-1145

http://suzuweb.com/

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against SUZU PC and Web, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against SUZU PC and Web, Inc.

Sort by

6/17/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

4/19/2021

I took My IPAD PRO to SUZU (Akeem) on Wednesday, February 10th to get my screen replaced, screen was cracked. He stated the IPAD will be ready Saturday. Upon arriving on Saturday, he stated the IPAD was not powering up and he needed to send it out to someone who specializes in these types of repairs. After several of nothing happening and him ignoring my phone calls I notified Thumbtack and got police involved. He told thumbtack he couldn't repair the IPAD and was going to replace the IPAD. I notified police when I didn't receive a replacement IPADS and he told police the IPAD was in the mail and will be back the next day. I arrived at the shop with officer and he stated IPAD came but was returned because address was incorrect. The officer told him to provide me with the tracking number and he stated he would, but he has not provided me with anything. It is now Friday, April 18th and I still do not have my IPAD I gave to him to repair nor do I have a replacement IPAD he told THUMBTACK he would ship to my residence. This has been going on for 2 months, I also filed a complaint with BBB and he has not responded to the complaint. My IPAD is an IPAD Pro 12.9 inch 256 GB. My IPAD was purchased from Bestbuy 2/6/2020, so it was fairly new. Resolution Sought I want either my IPAD back fully functional or a replacement IPAD exactly like the one I gave him to repair (replace cracked screen).

Company Response

6/4/2021

Company states: This customer's complaint was already resolved two weeks ago.

Customer Rebuttal

6/6/2021

IPAD returned and invoice paid. Noted after paying IPAD screen still had crack not quickly noticeable. This company received payment for unsatisfactory service.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile