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Swank A Posh complaints

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36177 Mound Road
Sterling Heights, MI 48310 | Get Directions

(586) 460-7848

http://www.shopswankaposh.com

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Total Amount in Dispute:
$120.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Swank A Posh closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Swank A Posh

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3/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $120.00 Amount Settled: $0.00

Customer Complaint

2/23/2024

I placed an order online , which I needed to make a return from and those were the two coats I returned the coats through UPS two weeks ago I've heard nothing back from this company regarding returns or refund and I've called , emailed and messaged ...please help Resolution Sought I want my money back.

Company Response

3/11/2024

The customer returned one Trench Coat and one Cropped Jacket to our returns facility, requesting an exchange for one item and a Gift Card for the other. On 2/22/24, the exchanged item was shipped and successfully delivered to the customer on 2/28/24 via FedEx tracking# 271426544610. Furthermore, a Gift Card in the amount of $49.16 was issued on 2/22/24, aligning with the customer's request. Please find our return policy attached for your reference. It is important to note that the customer did not reach out to our customer service department for a refund. https://shopswankaposh.com/pages/return-policy

Customer Rebuttal

3/12/2024

I can't upload the screenshot or email here in this column however I most definitely in writing via email requested a refund because I don't want to shop here again the customer service and shipping needs a lot of professional work and I don't want it go through anything further with this company. I would greatly appreciate my refund. I definitely have the emails there's a long thread, where I requested a refund for the same reasons I provided above etc.

Company Final Response

3/18/2024

It has come to our attention that not all items were returned for refund processing. Upon reviewing the returned items, it has come to our attention that not all items were returned for refund processing. Please kindly ensure that all items eligible for refund are returned according to our return policy. Additionally, I would like to bring to your attention that on March 15, 2024, a gift card in the amount of $49.16 was issued to you for the returned item for which you requested a refund. However, we have observed that this gift card was subsequently used to make a new purchase.

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