Find a reputable business?

Complaints and Resolutions

Sweet Laundromat & Dry Clean complaints

Read Complaints File Complaint View Full Report

6909 Fort Hamilton Pkwy
Brooklyn, NY 11228 | Get Directions

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Sweet Laundromat & Dry Clean closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Sweet Laundromat & Dry Clean

Sort by

2/12/2024

RESPONSE: Complaint was not answered Amount in Dispute: $15.00 Amount Settled: $0.00

Customer Complaint

1/17/2024

Because I close the dryer door not according to the way he felt I should be closing it he proceeded to break me and threaten me saying if I break the glass on the dryer door I'm gonna write him a check then he proceeds to stand next to me staring me down then his mother jumped in saying whatever she was saying in Chinese and I told him to please move away from me I've heard about this Laundry mat before but unfortunately the one that I usually use was closed and I use that one instead The other thing I've been there three times once in the summer word sweltering and only in his work area is there air conditioning and in the winter it's freezing but only in his work area does he have heat how is that fair to the consumers and the customers what I'm looking to get is the money that I spent on my laundry Resolution Sought To stop being bullies and cursing at people in Chinese and threatening them For something that was purely accidental and if I was a man he wouldn't have approach me the way he did

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile