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Sweeting Performance complaints

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14332 Thunderbird Circle
Huntington Beach, CA 92647 | Get Directions

(714) 330-5286

https://www.powerbrakeservice....

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Total Amount in Dispute:
$869.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Sweeting Performance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Sweeting Performance

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2/5/2024

RESPONSE: Complaint was not answered Amount in Dispute: $43.00 Amount Settled: $0.00

Customer Complaint

1/10/2024

Payed for a part and never received it. Resolution Sought I would like a refund.

9/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $826.00 Amount Settled: $0.00

Customer Complaint

8/15/2023

Ordered, and paid for a hydro boost system on Feb 27, 2023. Web site said lead time was "a little over 90 days". Contacted Sweeting after only a few days to ask about a possible shipping date. Was told 10 weeks to ship. After eleven plus weeks I asked, again about shipping. Was told it would be five and a half more weeks . After seven and a half weeks I contacted Sweeting again and told them if I didn't get confirmation of a shipment by August seventh I would consider the order cancelled and would expect a full refund I heard nothing. On August eighth I Called Sweeting and received a message saying they would be closed until August fourteenth. I am going to contact my bank to request a chargeback. In the meantime I'm not sure if Sweeting will fight the chargeback or refund my money. There web site says if I chargeback they will charge me 15, which I don't think they should be able to do because this is all their fault. Resolution Sought Refund my money.

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