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Swickard Honda complaints

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19400 SE McLoughlin Blvd.
Gladstone, OR 97027 | Get Directions

(503) 722-5000

https://www.swickardhonda.com/

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Swickard Honda closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Swickard Honda

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3/30/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

3/7/2022

In purchase of a 2008 Honda CRV, there was a significant dent on the back side panel with rust accumulation. I was PROMISED by the sales manager, Danny, that this would be repaired before the car was released. As the cosigner, I live out of town and was not present at the time of release. It was released to my daughter who is a naive, impressionable 26 y/o single mom w/2 toddlers. I feel that this dealership took advantage of that and gave her a 10,000. car with a significant fault that was not fixed as promised Resolution Sought My desired outcome would be to fix the dent/replace the parts as promised

Company Response

3/18/2022

We are in receipt of a complaint from your client, Ms. Balides, directed to Swickard Honda, a subsidiary of Swickard Auto Group ("Swickard"). Please be advised that Swickard did not include any promises of additional repair services to your client or to her daughter, Eva, as part of the sale of the 2008 Honda CRV. Had there been any such promises made, such work would have been memorialized in the "We-Owe" portion of the sales contract, as is Swickard's regular practice as an automobile dealership. Attached is the "We-Owe" portion of the relevant sales contract, signed by Eva and your client, which does not list any additional services as part of the contract.

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