Complaints for Swift Moving & Storage, Inc. in Monrovia, CA

P.O. Box 1581
Monrovia, CA 91017 | Get Directions

(877) 727-9438

http://www.myswiftmovers.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company fails to honor quotes, does not inform the customer of increase until their items are fully or partially loaded on the truck, do not provide weight certificates or conduct reweighs upon request, and the company holds items hostage demanding additional payment. Complainants also allege damages and missing items, failure to respond to calls and emails requesting delivery status or to discuss billing issues, unauthorized charges, and difficulty settling claims.

The company generally responds to complaints by stating additional charges were incurred because the customer had more items than initially stated or items weighed more than estimated, and customers are informed of additional charges at pickup. In additional, the company frequently refers customers to file claims for refunds, damages, and missing items. In some cases the company processed claims, issued partial credits or delivered missing items.

Complaint Closing Statistics

0 complaints against Swift Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Swift Moving & Storage, Inc. complaints