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Swyfft LLC complaints

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44 Headquarters Plaza 4th Floor, North Tower
Morristown, NJ 07960 | Get Directions

(855) 479-9338

http://www.swyfft.com

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Total Amount in Dispute:
$1,647.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Swyfft LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Swyfft LLC

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10/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,647.00 Amount Settled: $0.00

Customer Complaint

10/4/2023

Approximately two years ago I needed homeowners' insurance for my Florida home, so I contacted Great Florida/Aspen Insurance LLC (broker). They found an affordable policy with Swyfft Insurance who is also an insurance broker. Swyfft wrote my policy on 7/1/2021 with a company called Clear Blue Specialty Insurance for an annual premium of $1592.00. The next year the premium was increased to $2220.65 which I accepted, and the premium was paid. And as of 7/13/2023 Swyfft changed my HOI provider to Topa Insurance Company and increased my premium to $3506.90/yr. I tried to cancel my policy in August of 2023 with Swyfft/Topa and was told that they would be keeping 50 of my premium for canceling during hurricane season. I did cancel the policy because the premium was unreasonably high for the extremely limited coverage. Swyfft Insurance LLC did keep $1647.00 of my paid premium, and it will not be refunded. No offer was made to extend my coverage for 5-6 months since they were keeping half of my premium anyway, but I suppose that's how some companies do business? My issue with Swyfft, LLC is that they are knowingly brokering insurance policies that bury a Minimum Earned Premium Endorsement deep in their contract (page 62 in my case) that allows Swyfft Insurance to keep 50 of a consumer's premium should you decide to cancel the policy. Resolution Sought Simply stated I want my premium refunded.

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