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1570 Brookhollow Drive
Santa Ana, CA 92705
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(800) 801-7283

http://www.systempavers.com

Mon - Fri 8 AM - 8 PM
Sat - 8 AM - 5 PM

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Total Amount in Dispute:
$24.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

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Complaint Closing Statistics

1 complaints against System Pavers closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
1 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

1 complaints against System Pavers

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5/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $24.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I requested work that was agreed upon, additional work was added but not done the total amount was not adjusted, Work not done was the size of a wall to be completed, we agreed to 18 inch wall but a 12 inch wall was installed. Project manager also agreed to a pool cleaning of $300 pool was not covered when work was being done and lastly I informed project manager that I would be getting a patio installed which involved setting post and removing some of the pavers but it was agreed upon that System Pavers would come out for free to reinstall those pavers now some of the personel involved has moved on and a new or different representative of System Pavers informed me of a $900 charge. I also was never offered a protective coating for pavers which I now would like was not credited to my account. Resolution Sought I would like an updated invoice with adjustments stated above, I would like pavers reinstalled as promised, and reimbursement for pool cleaned.

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Company Response

4/18/2024

We have spoken to Mr. Bailey and have addressed the following questions: 1. The credit for the wall was sent to him back on January 26th for a credit of ($452) that he hasn’t signed. We resent it on 4/1 2. The pavers will be reinstalled around the post with no charge. 3. There will be an additional credit of $300 for the pool cleaning that will be put towards his account. 4. PM Jose Serrano will be contacting the client to confirm the sealer for the pavers and the existing concrete today 4/1/2024. 5. As of 4/11 -we have followed up with Mr. Bailey again as I have credited his account for the $300 in reference to the pool cleaning and resent the CO for the wall on 4/1 that was originally sent in January that he has still not signed.

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Customer Rebuttal

4/22/2024

The wall size and credit is not correct, I was quoted a wall size of 26ft, the wall was reduced to 17ft and below 12inches not 18 inches, which was quoted. I also disagree with their price quote on the side of home, I paid for numerous pavers they took the extras and left the back yard a mess and offered $300 to clean pool that should of been covered. Turf was not turf I told salesman I wanted.

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