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T-Mobile USA, Inc. complaints

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12920 South East 38th Street
Bellevue, WA 98006 | Get Directions

(877) 453-1304

http://www.t-mobile.com

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Total Amount in Dispute:
$1,687,841.00

Total Amount Settled:
$110.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

539 complaints against T-Mobile USA, Inc. closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
15	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
521	Unanswered

539 complaints against T-Mobile USA, Inc.

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6/17/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1.80 Amount Settled: $0.00

Customer Complaint

5/22/2025

My mom and I purchased new phones and we were offered a free tablet and smart watch. Later on my bill went from $224.00 to $417.00. I called and questioned them they gave such a run around and swear they wasn't charging me for those devices. I told them that I have in front of me an itemized bill saying different. I filled a complaint with there fraud department 6 months ago and nobody has gotten back to me. Resolution Sought Credit my account for the wrongful charges and train your personal against misleading sales.

6/12/2025

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

5/19/2025

Ups and Tmobil doesn't respond to me. I have been paying for a iphone that Ups lost, Tmobil didn't take care of me just money. Ups close my case for iphone lost because Tmobil didn't answer them. When I called both companies they gave me different explanation. Resolution Sought Take me seriously and help me resolve it and stop to add extra money for iphone lost.

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