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T-Mobile USA, Inc. complaints

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12920 South East 38th Street
Bellevue, WA 98006 | Get Directions

(877) 453-1304

http://www.t-mobile.com

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Total Amount in Dispute:
$2,698,484.00

Total Amount Settled:
$140.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

568 complaints against T-Mobile USA, Inc. closed in last 3 years.

Complaints	Type of response
3	Making a full refund, as the consumer requested
0	Making a partial refund
16	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
548	Unanswered

568 complaints against T-Mobile USA, Inc.

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5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

4/28/2025

They told me that they had 5G coverage everywhere around here.All have to miss you again nope drunk.I get on this thing.I cut out even in superior I dropped calls.I dropped calls definitely when I had to miss want out of the contract.I don't want nothing more to do with t mobile Resolution Sought Take the pieces of junk phones back.There are pieces of junk service so I can go to a different carrer

5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $135.00 Amount Settled: $0.00

Customer Complaint

4/28/2025

They charged me for under one minute talking in the cruise $135.00 Resolution Sought Refunf

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