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T Rays Construction & General Contracting LLC complaints

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12117 County Road 3570
Ada, OK 74820 | Get Directions

(580) 235-6644

http://www.t-rayscustomconstru...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against T Rays Construction & General Contracting LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against T Rays Construction & General Contracting LLC

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7/18/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/22/2023

My experience is that he says one thing and never follows through. On March 17th he said if I would give him another 3,900 he would have me finished in three weeks. On May 5th he said that he was going to get me finished after he got more people hired because all his employees quit. It is now June 20th and he will not respond to any of my calls or text messages. All I want is my house finished in a timely manner. Don't tell someone you will be out next week and not show up. All that is left is trim, interior doors and finishing the two bathrooms. Installation of hot water heater and water filtering system. Resolution Sought Finish my house or give me back the money so I can get someone else to Finish the job.

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