Find a reputable business?

Complaints and Resolutions

Tabs Chocolate complaints

Read Complaints File Complaint View Full Report

2447 Pacific Coast Highway Suite 200, PMB #213
Hermosa Beach, CA 90254 | Get Directions

http://www.tabschocolate.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$156.00

Total Amount Settled:
$156.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Tabs Chocolate closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tabs Chocolate

Sort by

10/5/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $156.00 Amount Settled: $156.00

Customer Complaint

8/9/2023

Product is a scam and doesn't do what they're claiming so I want my money back. Resolution Sought I want my reimbursement

Company Response

9/12/2023

Upon checking our records, I can see that there was an unforeseen error with your order: 108430 I sincerely apologize for any inconvenience this may have caused you. To make it up to you, let me go ahead and process a full refund for you. Please expect the funds to reflect back to your account within the next 7-10 business days. We want to make sure that you have a positive experience with Tabs! One more thing, here's a discount code that you may use on your next purchase. Discount Code: Tabs15 Just use code Tabs15 on your next purchase to get 15% discount on your order. We hope to see you trying and purchasing our chocolates again. Rest assured that our Logistics Team is working closely with our shipping partners to avoid this from happening again. Thank you for your understanding. I hope that this will be an equitable solution for you.

Customer Rebuttal

9/25/2023

I'm very dissatisfied with those chocolates!! Very nasty taste and don't do as they claim!!! That is false advertisement.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile