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Tac Visor complaints

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400 Returns Road
Wallingford, CT 06494 | Get Directions

(866) 595-9224

http://www.tacvisor.com

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Total Amount in Dispute:
$8.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tac Visor closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tac Visor

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5/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $7.95 Amount Settled: $0.00

Customer Complaint

4/15/2022

I paid $7.95 for shipping for a separate visor and was told that I only got the 2 in 1 visor. Why would I need to pay additional shipping when it wasn't a separate item that I thought I was to receive. Will leave poor reviews for this false advertising. Resolution Sought Send another visor as advertised.

Company Response

4/21/2022

Hello please be advised that I have placed a new order for customer and she should receive the item within less than 2 weeks and confirmation will go to her email address. if you have further questions please let me know. thank you. Customer service Dept.

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