Find a reputable business?

Complaints and Resolutions

Taco Bell complaints

Read Complaints File Complaint View Full Report

101 Niagara Street
East Alton, IL 62024 | Get Directions

(618) 258-7009

https://locations.tacobell.com...

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$25.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Taco Bell closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Taco Bell

Sort by

9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $25.00 Amount Settled: $0.00

Customer Complaint

8/12/2023

I didn't see my cinnabon treats so I went back to the window where the employee took my bag, rummaged around in my food, find the treats, shoved the bag in my face and walked away. I told her I needed a manger, she ignored me. Upon looking in my bag at home, most of the tacos were out of wrappers, my treats were completely smashed and all the filling from the tacos and treats were just laying in the bag. I the the food away. She wasn't wearing gloves and in wanted a new order. Completely disrespectful, rude, unsanitary, and does not have any idea about customer service . Resolution Sought I want my order made without an employee digging through my bag of food.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile