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Taco Bell Corp. complaints

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1 Glen Bell Way
Irvine, CA 92618 | Get Directions

(949) 863-4000

http://tacobell.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Taco Bell Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Taco Bell Corp.

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7/7/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/11/2026

My Taco Bell Order Had A Piece of Hair in My Food And Didn't Give Me No Sauce Cups And Packets. On October 13, 2025 it was getting pretty late and I was started to get tired of eating from the same fast food spots so I decided to try something different or something I didn't had in a while so I chose Taco Bell I noticed they still have the grilled cheese burrito and I remember I never got the chance of trying there sauces such as the cup of cheese sauce, the cup of sour cream, the cup of avocado ranch etc. anyway once I placed the order I have been waiting for awhile for it to arrive once it had finally arrived I was very excited to open the Taco Bell bag but to my disappointment I noticed that Taco Bell didn't give me any of the sauces that I ordered and what really ruined my appetite I noticed a piece of hair in my grilled cheese burrito (As Shown in the Picture) Resolution Sought I just want Taco Bell to Give me a $50 Taco Bell Gift Card for the inconvenience

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