Complaints for Talon Security Services, Inc in Covina, CA

430 North Azusa Avenue
Covina, CA 91722 | Get Directions

(818) 859-3228

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The complaint history for this company and affiliates, show complaints received generally alleged false or misleading advertising and misrepresentation regarding success rates of job placement services. Specifically, complainants alleged true facts about hourly rates and employment opportunities were exaggerated and used by the company to induce students to sign contracts. The company responded to most complaints by denying the complaint allegations and refering to specific contract clauses outlining there are no guarantees of employment. One complaint remains unanswered. As of 10/30/97 this company was not registered as a trade or vocational school through the California Dept. of Private Postsecondary Education. It appears there has been no determination as to registration requirements.

Complaint Closing Statistics

0 complaints against Talon Security Services, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Talon Security Services, Inc complaints