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Tampa Bay Federal Credit Union complaints

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3815 North Nebraska Avenue
Tampa, FL 33603 | Get Directions

(813) 247-4414

http://www.tampabayfcu.org

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Total Amount in Dispute:
$23,796.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tampa Bay Federal Credit Union closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tampa Bay Federal Credit Union

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9/21/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $23,796.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

Tampa Bay federal credit union withdrew my accounts balance of $23,896.18+ without my knowledge; they made an error and did not correct. They erroneously transferred my CD deposits to the state. So they took my money out of my accounts without my permission and they gave my money to the state on 6/12/23 – all without notifying me. They also took out $100 in abandoned property fees (they later gave this back to me – due to their errors). Three months before the erroneous withdraws, I spoke with Manuel O. at the Sheldon Road Branch who assured me that he had made a note in the system that this was an active account and NOT an abandoned property. He made this note on 3/8/23 and May 17/23. I also spoke to him 6/28/23. He assured me that I have to do nothing more because he cleared the account and made the Active account note on 3/8/23. They had a correct address and have not supplied tracking number for address attempts. They have other accounts under our name that are active with correct address and phone information. Manager Jose T. 11.0 4am did not help – he indicated that it is my problem and attempted to disguise their mistake on 6/27/23 via a phone conversation (only admitting to the May 17 2023 note from Manuel; but, never mentioning the March notation of Active account). Manager Jessica L. has not called me back per my request and has not provided resolve 6/28/23; once again, indicating this is my problem and I can deal with the State on this -per cus Resolution Sought Give me my money back now please.

Company Response

7/28/2023

The Supervisory Committee is in receipt of a letter from which outlines your request to reclaim the recent abandoned property. We regret any inconvenience this matter may have caused. The records show that you spoke with our Digital Services Manager here at Tampa Bay Federal and she was able to assist in a resolution. The Supervisory Committee thanks you for the opportunity to respond to your concern and hope that the additional information provided satisfactorily addresses your concerns.

Customer Rebuttal

8/28/2023

The business never put the money in my account and was dishonest about their mistake.

Company Final Response

9/20/2023

Due to the sensitive nature of the issue, as well as the confidentiality required for financial institution accounts and personally identifiable information, the credit union has directly engaged with the member to address and resolve any outstanding concerns. We are pleased to report that the matter has been settled to the member's satisfaction. No additional information will be provided.

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