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T&K Auto Care complaints

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11395 National Pike
Grantsville, MD 21536 | Get Directions

(301) 895-3279

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against T&K Auto Care closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against T&K Auto Care

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

They fixed my car and charged me 970. then my car broke down and the part that they charged to fixed was not put back on right and it melted. I took it back to them it's been over 3 months now they kept telling me they are waiting on the part. I know it doesn't take that long so I got online and found the part they needed and I called them told them the online company and the part number then they tell they r waiting on the part that it is in Pittsburgh. I have been walking back and forth to work cause I don't have any other car. Please help. Resolution Sought Want my car fixed like right away

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