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Tangible Play complaints

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228 Hamilton Avenue, Floor 3
Palo Alto, CA 94301 | Get Directions

(866) 545-7011

http://www.playosmo.com

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Total Amount in Dispute:
$113.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Tangible Play closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Tangible Play

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2/12/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $112.75 Amount Settled: $0.00

Customer Complaint

1/30/2024

I never received my order and when I contacted the company I did not received updates on the status of my order. Additionally the only way to contact the company is via email and the only phone number I could find for the company was not in service. Resolution Sought I would like my product and a reputable and reliable form of customer service in the future.

Company Response

1/31/2024

We are currently working with our team to resolve the logistics issue, but we don't have a set time on the resolution. We are working on the issue with priority. We would be happy to keep your ticket on hold and keep you posted once our logistics issues have been resolved. Please let us know if you want us to go ahead and cancel the order, we will have the amount refunded back to your card.

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