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Tapcheck Inc. complaints

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18757 Burbank Blvd. Suite, 109
Tarzana, CA 91356 | Get Directions

(866) 697-6016

https://www.tapcheck.com/

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Total Amount in Dispute:
$350.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

0 complaints against Tapcheck Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

0 complaints against Tapcheck Inc.

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2/21/2023

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

1/23/2023

I work at Right at home healthcare and they use a 3rd party called Tapcheck to take an advance out of my own paycheck. For the past week I have emailed, called, left voicemails and still nothing. I have bills that need to be paid urgently and Tapcheck has been the worst company to help working citizens. Please help me with this urgent issue. Resolution Sought To access my funds that are owed to me.

Company Response

2/21/2023

Per consumer, Tapcheck has now started putting the daily advances in the tapcheck app. The complaint has been resolved.

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