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Tapper Ford, LLC complaints

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816 South Kalamazoo Street
Paw Paw, MI 49079 | Get Directions

(269) 204-9792

https://www.tapperford.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tapper Ford, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tapper Ford, LLC

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7/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

6/27/2023

I have bought a vehicle from them they let their salesman rob me for $1,700 I called the police the police did nothing and they refuse to help me give me a rental car get all kinds of things to avoid trying to help me win in there a few different times a couple of their employees tried to change around the VIN number on some of the paperwork and different little things that they were trying to do to avoid dealing with me it pretty much sold me a car that had a hole in the frame the computer system was shot the my key or whatever came on for the kids stuff the transmission was no good and then their customer service has been horrible and they still done nothing to help me on the vehicle they don't haven't reached out to me one time I've always had to reach out to them beg them like they're some kind of superior people that are whatever they're supposed to be the upstanding folks of this community and they're not it's the second vehicle I bought from them and the last one had a recall and everything on it too and it's just crazy that companies like that are able to get away with these types of things and then not help you on the vehicles that today you purchase through a loan I'm still a paying customer just as well as the next person and for you not to help me when you putting me and my children at risk is wrong and you're putting people at risk and then allow your employee to rob me knowing that the kind of things that he does I guarantee if they open up the books computer Resolution Sought I want them to take care of what they were originally supposed from the begging and give me a new vehicle and a check instead of me taking them to court and suing them I think we will call it it good and I want my 1700.00 dollars that man Jeff stole from me the didn't even give the vehicle the initial inspection they're supposed to win it first comes in it sat in the parking lot he sold it to me without a detail without a oil change without an inspection by the mechanic looking it over

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