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Target complaints

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11525 Parkway Plaza Drive
South Jordan, UT 84095-5605 | Get Directions

(801) 316-2511

http://www.target.com/sl/south...

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Target closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Target

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1/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/8/2023

There was a sign posted in store for a sale for buy one get one 50 off of the mega brand toys. Pokémon mega toys were not an exclusion per the sign posted. When I went to check out I was price matching the target app price on the mega toys which was significantly cheaper on the app which also had the bogo deal available to the items. When the employee nearby tried to price match, the system wouldn't let her when she called "the manager" on duty the manager which is when, and with who the issues began. "The manager" named Stephanie started making up her own policies saying that Pokémon mega was excluded from the bogo sale..she was very argumentative, unprofessional, and egotistical and was saying Pokémon mega toys were not included, all while the sign was posted right above the Pokémon mega toys, the sign clearly including the mega brand, as well as Mega Pokémon items not being stated as being an exclusion in there sale. It was only after a heated argument and me showing her on the app that the Pokémon mega toys WERE IN FACT INCLUDED in the sale that she then adjusted what needed to be adjusted. This was at least a 15 minute debate back and forth. I have been calling the south Jordan target multiple times a day to notify the general manager of this poor experience and lack of knowledge, professionalism and management however there is never an answer after being directed to guest services or any department the phone just keeps ringing until it is automatically disconnected Resolution Sought Discipline and educate "management" specifically the employee named Stephanie that I had this terrible interaction with. As a consumer I spend a lot of money constantly at target. I shouldn't have to go through what I did because an employee is uneducated and unknowledgeable about the current sales at hand. Do better target.

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