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TaskRabbit Inc. complaints

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Total Amount in Dispute:
$1,378.00

Total Amount Settled:
$560.00

Complaint Experience

75%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

4 complaints against TaskRabbit Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

4 complaints against TaskRabbit Inc.

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3/1/2026

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $560.00 Amount Settled: $560.00

Customer Complaint

2/9/2026

Taskrabbit charged me 22 times for an appointment they did not book. They called it a glitch and said they aren't really charged and will disappear. Three days later my bank is showing the money is gone. The bank confirms numerous complaints from people also charged multiple duplicates fees from TaskRabbit. No one at taskrabbit will do anything about it. Resolution Sought I want my money back with damages. Looking into a class action lawsuit.

Company Response

2/24/2026

Thank you for bringing this matter to our attention and allowing us the opportunity to respond. Our Support Team has thoroughly reviewed the concerns raised and has taken the necessary steps to resolve them. We can confirm that all pre-authorization holds have been reversed, and a reimbursement has been issued as a gesture of goodwill for the inconvenience. Should the client require further assistance, they are encouraged to contact our Support Team directly at help.tr.co.

Customer Rebuttal

2/24/2026

They did more damage than they admit to by emptying my bank account for several days while not letting me book a task I needed done. When I finally got the task booked, it was another guy at a higher rate, who then cancelled at the last minute. Getting my task done was delayed a full week. Let's not forget that my bank pointed out there were other complaints against TaskRabbit for the same issue. And that Taskrabbit customer service was of zero help, -refusing to take responsibility until I filed complaints about them. It took five days to get my money back.

Company Final Response

2/26/2026

Thank you for allowing us the opportunity to respond. Taskrabbit has completed its review and resolved this matter. All pre-authorization holds have been reversed, and a reimbursement has been issued as a gesture of goodwill for the inconvenience. As these actions provide a final resolution, the case is now closed on our end. We truly value feedback from our community and will ensure this information is shared with the appropriate teams. For any future needs, the Client is welcome to reach out to our Support Team at help.tr.co.

4/7/2025

RESPONSE: Complaint was not answered Amount in Dispute: $90.00 Amount Settled: $0.00

Customer Complaint

3/12/2025

I needed someone to assist in a household move. I selected a guy to inquire about availability. He called me through the app but I wasn't notified until I returned to the chat. I called the gentleman twice but we were never able to speak. He canceled the task and a message stated he would be able to. I was still charged and they refuse to issue a refund for a service I never received. Poor customer service. Resolution Sought Refund my money and provide better customer service.

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