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Tatroe's Kustomz Automotive complaints

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5915-B East Admiral Place
Tulsa, OK 74115 | Get Directions

(918) 282-8047

https://tatroes-kustomz.busine...

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Total Amount in Dispute:
$6,500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tatroe's Kustomz Automotive closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tatroe's Kustomz Automotive

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11/28/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,500.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

Business was terrible they didn't fix my car like they said they would but they where payed for it I got a ls swap done my car runs bad never ran good misfires now the transmission went out car had leaks from screws they tightened to tight on the pans tuning my car after was part of the job it's the last step to ls swap they went from one person saying it was done to another Their waiting on the guy all the way to the owner saying he's not going to use his tuning guy because he had been blowing up car so he didn't wanna blow mines up which was understandable but why should I have to find my own tuning guy to pay when I already payed for him to do it he put cheap parts on just to get me by after having my car 8 months at this point I wanna know how did everything even add up to be 6500 and then I have a exhaust that I payed extra for that he was supposed to do I gave him the money for which was extra money that I didn't have that he said I had to come with and te exhaust he got for me I don't have mufflers my car is super loud I can go on and on about this place I just want my money back I can't even drive my car properly much as I payed I should have no problems for a very long time this is the only other thing I can figure to do I don't wanna have problems with anymore just wanna fix this problems I have him the option to come together and help me with this situation he basically left it all up to me if I would of known all this I wouldn't have payed that much so please help Resolution Sought Either fix the problem reimburse me some of my money or give it all back to me because the job isn't done I have my receipts

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