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3750 Ventura Drive
Duluth, GA 30096
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(770) 495-1420

https://www.tattoofiesta.com/

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Total Amount in Dispute:
$100.00

Total Amount Settled:
$0.00

Complaint Experience

0%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

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Complaint Closing Statistics

1 complaints against Tattoo Fiesta closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
1 Unanswered

1 complaints against Tattoo Fiesta

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1/15/2024

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

12/20/2023

I visited Tattoo Fiesta November 26th, On the final days of one of your flash sales. I chose a design, payed $180 (I got 2) and tipped, then got tattooed. I was paired with "The artist who drew up the design" (Later found out it was copied straight off of pinterest) His name was Zury. He was nice but the tattoo he did on me is simply not up to par. I attatched photos of what I asked for versus what I got. Then, I called the store on November 28 at 1:14pm . Who ever answered the phone at this time should be retrained. I told this lady (as politely as I possibly could) that I was worried about my tattoo because it wasnt what I asked for. She was rude and mean, then said "Its only been 2 days and youre already complaining" The artist put a permanent mistake on me and thats how your establishment chose to treat a CUSTOMER!!! I reached out to management, not wanting to jump straight to conclusions. This is the text I sent, "Im going to undoubtedly have to get this thing retouched or covered or removed. Im in shambles about it. I dont want that artist tattooing me anymore so I wont return for him to attempt to fix it, as the female employee who answered the phone recommended. I would like my money back (at least $100) for this. I have professionals telling me that they can hardly believe a professional would do this. I begged for a refund to get this thing removed or covered up and was denied. I didnt even get an apology. They should lose their license. Resolution Sought Refund my money back, including tip. The tattoo artist permanently screwed me over and I received nothing but hostility when i attempted to rectify the situation. In addition to my refund, I also want an apology from the owner for the atrocity and remaining trauma that im forced to endure with this ugly tattoo on me. Its nothing like what i asked for. This is against the law! False advertisement and a serious lack of urgency regarding rectification.

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