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Tax Advocate Group complaints

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5301 Laurel Canyon Blvd Suite 237
Valley Village, CA 91607 | Get Directions

(213) 291-9102

https://taxadvocategroup.com/

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Total Amount in Dispute:
$18,168.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Tax Advocate Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Tax Advocate Group

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10/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $8,668.00 Amount Settled: $0.00

Customer Complaint

9/13/2022

ln June 2022 called the Tax Advocacy Group to help me set up payments to the IRS for 2021 income tax Dept l owe $ 13,790.00 .TAG said that they could get my Dept reduced to $2,000.00 and their fee is $3500.00. l paid$1700.00 with my debit card then the gentleman ask if could talk to another Attorney with the firm who handles fraud name is CHRIS BELL . CHRIS ask if l had any other balances owed to the IRS,I said no. then ask has IRS contacted me ,no. CHRIS said now that I'm a client he has due diligence to protect me .Then he said Mr Thomas the IRS is coming after you for early withdrawals from an IRA. He would file form saying l victimized filing for protection and IRS wouldn't hold me responsible and that it would cost over $20,000.00. l said I can't afford it Chris said TAG will finance it but l need to pay$ 6,250 today and they finance $ 15,000and need my Bank checking routing + acc. numbers and Power of Attorney , l did. l contacted them several times inquiring about my cases. l asked to talk with Chris (after long holds+getting the wrong people) l was unable to reach him. ln Sept. l called IRS .They said the only thing TAG has filled is Power of Attorney and there's nothing on early withdrawals from IRA+set up payment plan for me .TAG didn't reduce my dept, didn't set up payments+scammed and frauded me lying about IRS being after me for early IRA withdrawals. BUT did setup payments on $15,000 at20!Wife has an IRA on me,didn't tell me . That's why l believed TA Resolution Sought Refund my money and remove loan with lender charging 20

9/5/2021

RESPONSE: Complaint was not answered Amount in Dispute: $9,500.00 Amount Settled: $0.00

Customer Complaint

8/10/2021

I paid total of $4500 this to company and later was told that I had to pay an additional $5000 to the IRS. Recently I received about 5 letters from the IRS stating that I still owe the IRS $13,000. This company is a fraud and has taken all my money and none of my debt to the IRS has paid. When I reached out to the company they stated that they tried to contact and stated that they had paid off my debt to the IRS. The CAF # 0313-78093R is listed on the letter they sent me. Their phone is 213-291-9102, and their fax # 213-330-0261. I believe that the person I was doing business with goes by the name of Mr. Rogers. Resolution Sought I would like a full refund of my money in the amount of $9500. since I am victim fraudulently activity from a company that does provide the service that you paid for and can not afford to lost such a large amount of money that I worked so hard to for that to take advantage of me.

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