Find a reputable business?

Complaints and Resolutions

Tax Hardship Center, LLC complaints

Read Complaints File Complaint View Full Report

30700 Russell Ranch Road Suite # 250
Westlake Village, CA 91362 | Get Directions

(877) 829-7099

http://www.taxhardshipcenter.c...

Monday-Friday: 8:30 AM- 5:00 PM
Saturday: Closed
Sunday: Closed

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$2,745.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Tax Hardship Center, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Tax Hardship Center, LLC

Sort by

1/16/2025

RESPONSE: Complaint was not answered Amount in Dispute: $2,745.00 Amount Settled: $0.00

Customer Complaint

12/23/2024

I hired this company to help put me in a no pay status for my IRS back taxes that I cannot afford to pay. I had to keep sending documents, and contacting the company for a status. A month later my wages started being garnished. I called them several times, and they stated that they didn't understand what was going on. So after 2 months of having my wages garnished, and no help from this company I called the IRS myself. The matter was resolved in one phone call. I called the Tax Hardship Center back and requested a refund for stealing my money, and taking advantage of a disabled elderly Veteran. They responded with "well we did 90 of the work, and you're not due a refund". Then he said " I'm willing to refund $675 if you don't file an BBB complaint ". I'm not satisfied and I think all of my money should be refunded. Resolution Sought My desired outcome would be to have at least $2000 of my money refunded no less. No one else should ever be taken advantage of again. I researched this company and they had an A+ rating with you guys. I would have never used them without their A+ rating.

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile