Complaints for Tax Incorporated in Los Angeles, CA

1800 Century Park East SUite 600
Los Angeles, CA 90067 | Get Directions

(323) 857-5809

http://www.taxincorporated.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege that the company does not return telephone messages or that compromise offers or settlements are denied improper or not filed with the tax authority. In some cases the customer's wages or accounts were levied as a result. A few customers chose to directly pursue their cases with the IRS themselves and requested refunds. ~~The company generally responds by stating that decisions are up to the tax authority that the offers are denied through no fault of their own stating the complainants failed to meet their obligation and produce documents file taxes or substantiate information as required by the IRS and that they performed according to their agreement and provided call logs to substantiate services rendered. In some cases they indicated they would resubmit or submit the offer as requested. In other cases they claim that the customer failed to provide the requested information to the tax authority that resulted in the rejection. In a some cases the company issues a full or partial refunds.

Complaint Closing Statistics

0 complaints against Tax Incorporated closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Tax Incorporated complaints